As Corrine has already stated to you
Only people who have completed training are allowed to assist. The tools we use are extremely powerful and we will not take a chance with our members' computers by allowing untrained people to post advice.
I see you are a member of Malware Removal, SWI, BC and GTG but you are not in any of the training programs. Perhaps you should consider applying at one of the schools if this is where your interest lies.
If you would like to be come an ASAP Member you need to do this training.