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Author Topic: Problems in bank site  (Read 4347 times)
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dudu0987
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Date Registered:September 12, 2011, 01:49:02 PM
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« Reply #45 on: April 03, 2013, 04:13:48 PM »

sorry i did not mention this before, but i did it.

when i log my google account, the problem comes back.
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melboy
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Date Registered:April 02, 2009, 02:56:03 AM
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« Reply #46 on: April 03, 2013, 04:27:35 PM »

Hi

I think the quickest solution to this would be to post on the Chrome Product Forum

http://support.google.com/chrome

They will be able to give you more knowledgeable support with Chrome issues.

It would seem the action of logging into your Google account is corrupting your Chrome profile. You may want to disconnect your Google Account from Chrome.
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dudu0987
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Date Registered:September 12, 2011, 01:49:02 PM
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« Reply #47 on: April 03, 2013, 04:30:44 PM »

ok. thank you.

further this, do you think my computer is now clean? may i uninstall all those programs?
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melboy
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« Reply #48 on: April 03, 2013, 04:42:19 PM »

Your logs now appear to be clean. Congratulations!
This is my general post for when your logs show no more signs of malware Wink - Other than the Chrome issue, please let me know if you still are having problems with your computer and what these problems are.


OTL by OldTimer

  • Double-click OTL.exe
  • Click the CleanUp! button
  • Select Yes when the Begin cleanup Process? Prompt appears
  • If you are prompted to Reboot during the cleanup, select Yes
  • The tool will delete itself once it finishes, if not delete it by yourself
.

Create a new, clean System Restore point

  • Click on Start > Control Panel.
  • Double click on System.
  • On the left, click on the System Protection link.
  • At the bottom right hand corner, click on the Create... button.
  • Give this System Restore point a descriptive name and click on Create.
  • You should receive a prompt that a System Restore point is created successfully. Click OK to confirm.
  • Click OK again to close the System Protection window. Then close Control Panel.

    Warning: Do not clear infected System Restore points before creating a new System Restore point first!

    Please read the above to create a new System Restore point first, then clear out the infected System Restore points.


    Clear infected System Restore points

  • Click on Start > All Programs > Accessories > System Tools.
  • Right click on Disk Cleanup and select Run As Administrator to run it. UAC will prompt. Allow it.
  • Select your C drive and click OK.
  • Select the More Options tab.
  • Under System Restore and Shadow Copies, click on the Clean up... button.
  • You will receive a prompt. Click on Delete to delete the old System Restore points.
  • When done, click OK. You will receive another prompt. Click Delete Files to confirm.
  • When done, Disk Cleanup will automatically close.
.

======================================


General Security and Computer Health
Below are some steps to follow in order to dramatically lower the chances of reinfection. You may have already implemented some of the steps below, however you should follow any steps that you have not already implemented.

Protection Programs
Don't forget to re-enable any protection programs we disabled during your fix.

Enable UAC

The User Account Control (UAC) helps protect your PC against malicious software.
http://windows.microsoft.com/en-US/windows7/products/features/user-account-control

  • Click on Start > Control Panel.
  • In the search box, type uac, and then click Change User Account Control settings.
  • Move the slider to choose when you want to be notified (I recommend at least the Default level).
  • Click OK.
    .
  • Make sure that you keep your antivirus updated
    New viruses come out every minute, so it is essential that you have the latest signatures for your antivirus program to provide you with the best possible protection from malicious software.
    Note: You should only have one antivirus installed at a time. Having more than one antivirus program installed at once is likely to cause conflicts and may well decrease your overall protection as well as impairing the performance of your PC.
  • Security Updates for Windows, Internet Explorer & Microsoft Office
    Whenever a security problem in its software is found, Microsoft will usually create a patch so that after the patch is installed, attackers can't use the vulnerability to install malicious software on your PC.  Keeping up with these patches will help to prevent malicious software being installed on your PC. Manually check for Windows updates via Start > All Programs > Windows Update > In the left pane, click Check for updates, and then wait while Windows looks for the latest updates for your PC, or visit the Microsoft Update site on a regular basis.
    Note: The update process uses ActiveX, so you will need to use internet explorer for it and allow the ActiveX control to install.
  • Update Non-Microsoft Programs
    Microsoft isn't the only company whose products can contain security vulnerabilities.  To check whether other programs running on your PC are in need of an update, you can use the Secunia Software Inspector - I suggest that you run it at least once a month.


    Recommended Programs

    I would recommend the download and installation of some or all of the following programs (if not already present), and the updating of them on a regular basis.

  • WinPatrol
    As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission.  WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.  For more information, please visit HERE.
  • Malwarebytes' Anti-Malware
    Malwarebytes' Anti-Malware is an anti-malware application that can thoroughly remove even the most advanced malware. You can find a tutorial HERE. As you already have Malwarebytes' Anti-Malware on board I would keep it regularly updated and run regular quick scans with it. The Full version can be used as an addition to an anti-virus & includes a number of features, including a built in protection monitor that blocks malicious processes before they even start. It's IP Protection provides an additional layer of security for your computer, by preventing access to known malicious IP addresses and IP ranges. You can now trial the full versions features within the program. Click the Protection Tab to see. 
  • Hosts File
    For added protection you may also like to add a host file.  A simple explanation of what a Hosts file does is HERE and for more information regarding host files read HERE
.


Finally I am trying to make one point very clear. It is absolutely essential to keep all of your security programs up to date.

Also please read this great article by Tony Klein So How Did I Get Infected In First Place

I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can be closed.

Happy surfing and stay clean!

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dudu0987
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Date Registered:September 12, 2011, 01:49:02 PM
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« Reply #49 on: April 03, 2013, 05:08:29 PM »

done!

and the others? GETxPUD, HxDen, MGADiag, ktc8ofj8?

just click and delete?

thank you for your time and your valuable help.
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melboy
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Date Registered:April 02, 2009, 02:56:03 AM
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« Reply #50 on: April 03, 2013, 05:09:29 PM »

Yes, just click and delete.

Any further questions? Smiley
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dudu0987
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Date Registered:September 12, 2011, 01:49:02 PM
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« Reply #51 on: April 03, 2013, 05:12:54 PM »

no. nothing.

once again. thanks for all, your time and your help.
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melboy
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« Reply #52 on: April 03, 2013, 05:15:45 PM »

You're welcome, dudu0987 Smiley
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melboy
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« Reply #53 on: April 03, 2013, 05:18:15 PM »

As this issue appears resolved this Topic is now closed.

The fixes and advice in this thread are for this machine only. Do not apply the instructions from this thread to your own machine.

Any other members requiring Malware Removal assistance, Please Start HERE!


If you have been helped and wish to donate to help with the costs of this volunteer site:
Please Help Support This Site and ASAPô


Thanks!
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