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Author Topic: fbi virus! help please:( its urgent  (Read 1499 times)
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andrewjones4
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« on: April 30, 2013, 10:36:09 PM »

64 bit windows 7 laptop. I have my frst file and the other one from the instructions! can you helo if I send it to you?
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melboy
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Date Registered:April 02, 2009, 02:56:03 AM
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« Reply #1 on: May 01, 2013, 01:45:35 AM »

I'm melboy and I am going to try to help you with your problem. Please take note of the following:

  • I will be working on your Malware issues this may or may not solve other issues you have with your machine.
  • The fixes are specific to your problem and should only be used for this issue on this machine.
  • If you don't know or understand something, please don't hesitate to ask.
  • Please refrain from making any further changes to your computer (Install/Uninstall programs, delete files, edit the registry, etc...)
  • Please DO NOT run any other tools or scans whilst I am helping you.
  • It is important that you reply to this thread. Do not start a new topic.
  • DO NOT attach logs unless requested to. Please copy/paste all requested logs into your replies.
  • Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
  • Absence of symptoms does not mean that everything is clear.
.

IMPORTANT: Please take time to read this topic where the Forum Guidelines are explained.

NOTE: Please be aware that removing Malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

Because of this, I advise you to backup any personal files and folders before you start.


No Reply Within 3 Days Will Result In Your Topic Being Closed!! If you need more time, please inform me.


==================================


Please post the FRST and DDS logs.

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andrewjones4
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« Reply #2 on: May 01, 2013, 10:47:34 PM »

Here are the frst and search
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melboy
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« Reply #3 on: May 02, 2013, 12:00:15 PM »

FRST fixlist

  • Open Notepad
  • Copy/Paste the contents of the code box below into Notepad (Do not include Code:)
.
Code:
HKLM\...\Winlogon: [Shell] regsvr32 /n /i /s "C:\Users\andrew\AppData\Local\fbceir.rex" [x ] ()
Startup: C:ProgramData\Start Menu\Programs\Startup\ctfmon.lnk
2013-04-30 18:38 - 2013-04-30 18:38 - 00055808 ____A C:ProgramData\tgqvwcu.fpt
2013-04-30 18:38 - 2013-04-30 18:38 - 00055808 ____A C:\Users\andrew\AppData\Local\fbceir.rex
.
  • Save it to your USB flashdrive as fixlist.txt
    .
    Boot into Recovery Environment
    .
  • Run FRST from the flash drive.
  • Press the Fix button once and wait.
  • FRST will process fixlist.txt
  • When finished, it will produce a log fixlog.txt on your USB flashdrive.
  • Exit out of Recovery Environment and post the log.
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andrewjones4
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« Reply #4 on: May 02, 2013, 10:12:19 PM »

new problem:/ it now says when i click on "repair my computer", it says "Windows failed to start. A recent hardware or software change might be the cause. To fix the problem." then it gives me three options. it says "Status: oxc000000f"
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melboy
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« Reply #5 on: May 03, 2013, 07:19:00 AM »

it says "Status: oxc000000f"

Is there any other information under the following categories:

File:

Info: 


 
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andrewjones4
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« Reply #6 on: May 04, 2013, 12:54:07 AM »

Info: the boot selection failed because a required device is inaccessible.
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melboy
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« Reply #7 on: May 04, 2013, 01:45:34 AM »

What's the computer's make and model number?
Do you have backup's?
Do you have your Windows installation/recovery disk?
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andrewjones4
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« Reply #8 on: May 04, 2013, 11:13:01 AM »

It is a gateway n214 and unfortunately I dont have anything backed up:/ and I dont bave my installation disc.
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melboy
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« Reply #9 on: May 05, 2013, 04:21:34 PM »

Hi

Sorry for the slight delay.

See if you can follow this tutorial to recover any important files (pictures, music, personal documents etc)

How to recover files from Windows using Puppy Linux

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andrewjones4
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« Reply #10 on: May 05, 2013, 06:25:21 PM »

If I buy I rebuy windows and insert the installation disc will that work?
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melboy
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« Reply #11 on: May 06, 2013, 02:12:22 AM »

Hi

You can obtain recovery media from Gateway here:

 http://us-store.gateway.com/rcd/

The recovery procedures are explained in these links:

https://support.gateway.com/s/software/medialess/faq/suppage01su44.shtml
https://support.gateway.com/s/software/microsof/vista/7515418/7515418su531.shtml

You MUST ensure you have backed up any personal files before attempting any recovery procedure.
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melboy
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« Reply #12 on: May 10, 2013, 05:41:29 PM »

How are we doing, Andrew?
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melboy
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« Reply #13 on: May 15, 2013, 12:44:20 PM »

Due to the lack of feedback, this Topic is now closed.

If you still require help, please start a new thread.

Any other members requiring Malware Removal assistance, Please Start HERE!

Thanks!

Happy surfing and stay clean!
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